Returns & Exchange Policy – Jute Brand
At Jute Brand, we are committed to providing premium-quality, eco-friendly jute bags that meet the expectations of both individual and corporate customers. Customer satisfaction is extremely important to us, and our Returns & Exchange Policy is designed to ensure transparency, trust, and a smooth post-purchase experience.
This policy explains the conditions under which returns, exchanges, and refunds are accepted for our jute bags and related products.
Return Policy
We carefully inspect every product before shipping. However, if you receive a product that is damaged, defective, or incorrect, you may be eligible for a return.
Eligible Reasons for Return
You can request a return if:
- The product has a manufacturing defect
- The product was damaged during delivery
- You received the wrong item compared to your order
Conditions for Return
To qualify for a return, the following conditions must be met:
- You must notify us within 3 working days of receiving the product
- The product must be unused, unwashed, and in original condition
- Original packaging, labels, and invoice must be retained
- The product must not show signs of wear, misuse, or alteration
Please note that customized, logo-printed, or corporate jute bags are generally non-returnable, except in cases of proven manufacturing defects.
Exchange Policy
We offer exchange options to ensure customer satisfaction where applicable.
Exchange Is Allowed If:
- An incorrect size, model, or design is delivered
- The product contains a manufacturing defect
Important Note for Corporate & Bulk Orders
For corporate, promotional, or bulk jute bag orders, exchange requests are not accepted after final design approval, unless a clear production defect is identified. This is because customized products are made specifically according to client requirements.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Customized or logo-printed jute bags
- Promotional or corporate bulk orders (unless defective)
- Products that have been used, washed, or damaged after delivery
- Items reported outside the return request period
Refund Policy
Once your return request is approved and the product is received and inspected, we will initiate the refund process.
Refund Terms
- Refunds are processed within 7–10 working days after approval
- Refunds will be issued using the original payment method
- Shipping, courier, or delivery charges are non-refundable
- Refund timelines may vary depending on your bank or payment provider
We reserve the right to refuse refunds if returned products do not meet our policy requirements.
How to Request a Return or Exchange
To request a return or exchange, please follow these steps:
- Contact our support team within the allowed time frame
- Provide your order number and reason for return or exchange
- Share clear photos or videos of the product if requested
- Our team will review the issue and guide you through the next steps
We aim to respond to all return and exchange requests promptly.
Shipping for Returns
If a return or exchange is approved:
- Customers may be responsible for return shipping costs unless the issue occurred due to our mistake
- Returned items must be securely packaged to avoid further damage
Quality Assurance & Customer Commitment
As a trusted jute bag manufacturer and supplier in Bangladesh, we ensure strict quality control at every stage of production. Our goal is to deliver durable, sustainable, and professionally crafted jute bags for daily use, corporate branding, promotional campaigns, and eco-conscious living.
We encourage customers to review product details carefully before placing an order, especially for customized and bulk purchases.